FAQ’s

Frequently Asked Questions (FAQ) – Ailbirds

1. What is Ailbirds?

Ailbirds is a California-based furniture brand founded in Clovis, CA. We blend timeless craftsmanship with contemporary design to create premium furniture that brings comfort, style, and long-lasting quality into your home.

2. Where is Ailbirds located?

Our company is headquartered at:
814 N Rogers Ave, Clovis, California 93611, United States
You can contact us at support@ailbirds.com or call +1 559-760-7693 (Mon–Fri, 8 AM–5 PM PT).

3. What products does Ailbirds offer?

We offer high-quality, stylish furniture designed for modern living while honoring traditional woodworking techniques. Our pieces are made with durable materials to ensure comfort and long-term use.

4. Where does Ailbirds ship?

We currently ship only within the contiguous United States (excluding Alaska, Hawaii, U.S. territories, APO/FPO addresses, and P.O. Boxes).

5. Do you offer free shipping?

Yes. We offer free shipping on all orders within the contiguous U.S. There are no hidden fees.

6. How long does delivery take?

• Order Processing: 1–2 business days (Mon–Fri)

• Shipping Time: 4–6 business days depending on your location
  You’ll receive a tracking link via email once your order ships.

7. Which carriers do you use?

We ship through UPS, FedEx, USPS, or freight carriers for larger items. If a freight carrier is used, you’ll be contacted to schedule delivery.

8. How can I track my order?

Once your order is shipped, we’ll send you a tracking number via email. If you don’t receive tracking details within a few days, contact us at support@ailbirds.com.

9. Can I change or cancel my order?

You may request an address change or cancellation within 24 hours of placing your order by emailing support@ailbirds.com.
If the order has already shipped, we’re unable to make changes or cancel, but you may return the item once it arrives (see below).

10. What is your return policy?

You can return items within 30 days of delivery if they are unused, unassembled, and in original packaging. Customized, used, or assembled items are not eligible for return.
Return requests can be submitted by contacting:
📧 support@ailbirds.com | 📞 +1 559-760-7693

11. Do I have to pay for return shipping?

• If the return is due to our error (e.g., damaged or incorrect item), we cover the return shipping.

• For other returns, the customer is responsible for the return shipping cost.

12. When will I receive my refund?

Once we receive and inspect your return, refunds are processed within 7 business days. Depending on your bank, it may take an additional 3–7 business days to appear in your account.

13. What should I do if my item arrives damaged?

Please inspect your order upon arrival. If the item is damaged, report it within 48 hours with photos to support@ailbirds.com. We will arrange a replacement or full refund at no additional cost.

14. What payment methods do you accept?

We accept PayPal and all major debit/credit cards (Visa, MasterCard, American Express, Discover) through PayPal’s secure checkout system.

15. Is shopping with Ailbirds secure?

Yes, all transactions are securely processed using encrypted payment technology through PayPal to protect your financial information.

16. Do you ship internationally?

No. At this time, we only ship within the United States. Any updates on international shipping will be posted on our website.

17. How do I contact customer service?

For any questions or support, contact us:
📧 support@ailbirds.com
📞 +1 559-760-7693
📍 814 N Rogers Ave, Clovis, California 93611
🕒 Monday to Friday, 8 AM – 5 PM (PT)