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FAQ’s
Home || FAQ’s
Frequently Asked Questions (FAQs)
Welcome to the Ailbirds FAQ section. We’ve compiled answers to our most common customer questions regarding our products, ordering, shipping, and policies.
About Our Products
Q: What kind of furniture does Ailbirds sell?
A: Ailbirds specializes in high-quality, stylish furniture for the modern American home. Our core collections include Beds, Tables, Chairs, Dressers, and Side Tables.
Q: Where can I see the furniture in person?
A: Ailbirds operates primarily as an online retailer. Our address at 814 N Rogers Ave, Clovis, California, is our business office and warehouse facility, not a public showroom. All product details, specifications, and images are available on our website.
Ordering and Payment
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express, Discover), as well as digital wallets like PayPal, Apple Pay, and Google Pay. We also offer financing options through services like Shop Pay and Affirm. Please see our Payment Policy for full details.
Q: Is my payment information secure?
A: Yes. All transactions are processed through secure, encrypted payment gateways that comply with the highest industry standards. We do not store your full credit card details.
Shipping and Delivery
Q: What is your shipping area?
A: We currently ship only within the 48 contiguous United States. We do not offer international shipping.
Q: How much does shipping cost?
A: We are pleased to offer Free Shipping on all orders.
Q: How long will it take to receive my order?
A: Our total delivery time is 6–12 business days. This includes:
•Processing Time: 1–3 business days (Monday–Saturday).
•Transit Time: 5–9 business days (Monday–Saturday) after processing. You will receive a tracking number once your order ships. For more details, please review our Shipping Policy.
Q: How will I receive my tracking information?
A: Once your order has been shipped, you will receive an email with a tracking number. Use this number to monitor your shipment’s progress. You can also track your order directly on our website via the “Order Tracking” link in the main navigation or click link: https://ailbirds.com/order-tracking/.
Returns and Refunds
Q: What is your return policy?
A: We offer a 30-day return window from the date of delivery. Items must be unused and in their original packaging.
Q: Who pays for return shipping?
A: If the item is damaged, defective, or incorrect, Ailbirds covers the return shipping cost. If you are returning the item due to buyer’s remorse (e.g., changed your mind), you are responsible for the return shipping costs. Full details are available in our Refunds & Returns Policy.
Q: How long does a refund take?
A: Once your return is received and inspected, a refund will be processed to your original payment method within 10 business days.
Contact Information
If your question was not answered here, please contact our customer support team. We strive to reply to all inquiries within 24 business hours.
•Email: support@ailbirds.com
•Phone: +1 (559) 760-7693
•Address: 814 N Rogers Ave, Clovis, California 93611, United States
